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Terms and Conditions

Terms & Conditions

Last updated: August 18, 2026

Welcome to Spirit Stretch Immersive Yoga. These Terms & Conditions (“Terms”) govern your access to and use of the Spirit Stretch website, booking platform, classes, memberships, packages, workshops, events and other services provided by Spirit Stretch (“Spirit Stretch”, “we”, “us” or “our”).

By accessing our website, creating an account, purchasing a membership or class package, making a class reservation, or participating in any of our services, you acknowledge that you have read, understood and agree to be bound by these Terms.

If you do not agree with these Terms, please do not use our website or services.

1. About Spirit Stretch

Spirit Stretch Immersive Yoga is a yoga and wellness studio located at:

Spirit Stretch Immersive Yoga
583 Orchard Road
Forum The Shopping Mall, #05-04
Singapore 238884

For enquiries regarding these Terms or our services, please contact:

Email: sales@spiritstretch.com

You may use our website and services only for lawful purposes and in accordance with these Terms.

You agree not to:

  • Use the website for any unlawful or fraudulent purpose.
  • Attempt to gain unauthorised access to our website, systems or accounts.
  • Interfere with or disrupt the operation or security of our website.
  • Copy, reproduce, distribute or commercially exploit any part of our website or its content without our prior written permission.
  • Submit false, misleading or inaccurate information.
  • Upload or transmit viruses, malicious code or other harmful material.
  • Use automated systems, bots, scraping tools or similar methods to collect information from our website without our prior written consent.


We reserve the right to suspend or terminate access to our website or services if we reasonably believe that you have breached these Terms.

Certain features of our website, including class bookings and purchases, may require you to create an account.

You are responsible for:

  • Providing accurate and complete information when creating your account.
  • Keeping your account information up to date.
  • Maintaining the confidentiality of your login details.
  • All activities carried out through your account.

     

You must notify us promptly if you believe that your account has been accessed or used without your permission.

Your personal information is handled in accordance with our Privacy Policy.

All Spirit Stretch memberships and class packages are subject to the terms applicable to the specific package purchased.

4.1 Non-Refundable Memberships and Packages

  • Unless otherwise required by applicable law or expressly stated by Spirit Stretch, all membership packages and class packages are final and non-refundable once purchased.
  • Please ensure that you select the appropriate membership or package before completing your purchase.


4.2 Membership Validity

  • Memberships are valid only for the period stated at the time of purchase.
  • Except where a membership is specifically provided under a contractual arrangement or where Spirit Stretch has expressly approved an extension, memberships cannot be extended beyond their original validity period.
  • Unused classes or credits will expire at the end of the applicable membership or package period unless otherwise stated.


4.3 Individual Use

  • Memberships, class packages and account benefits are intended for the individual who purchased or was assigned the membership.
  • Memberships and class credits may not be shared, transferred, resold or used by another person unless expressly permitted by Spirit Stretch.


4.4 Contract Memberships and Automatic Renewal

  • Where a membership is purchased under a contractual or recurring membership arrangement, the membership may automatically renew according to the renewal terms presented at the time of purchase.
  • By purchasing a recurring membership, you authorise Spirit Stretch or its appointed payment provider to process applicable recurring payments in accordance with the agreed membership terms.

5.1 Advance Booking

  • Classes may generally be reserved up to 14 days in advance, subject to availability and any booking restrictions applicable to your membership or package.
  • Class schedules, instructors and availability may change from time to time.
  • A reservation is considered confirmed only when the booking has been successfully completed through our booking system.


5.2 Waitlist

  • If a class is fully booked, you may join the waitlist where available.
  • You may join multiple waitlists. If a slot becomes available, members on the relevant waitlist may receive an email and/or app notification informing them that a booking slot is available.
  • A waitlist notification does not guarantee a place in the class. Once notified, the available slot is offered on a first-come, first-served basis, and you must complete the booking through the applicable booking platform to secure your place.
  • If you do not book the available slot, it may be taken by another member. Spirit Stretch Yoga does not guarantee that a slot will remain available for any particular period after a notification is sent.
  • Once you have successfully booked a class through a waitlist notification, the reservation will be subject to the same cancellation, late cancellation and no-show policies as a regular booking.
  • It is your responsibility to monitor your email and/or app notifications and to ensure that you are able to attend the class before completing the booking.

We understand that plans can change. However, timely cancellation allows other members to access available class spaces.

6.1 Cancellation Window

  • Members are requested to cancel their class reservation at least 3 hours before the scheduled class start time.
  • Cancellations made within 3 hours of the class start time are considered late cancellations.
  • Failure to attend a reserved class without cancelling is considered a no-show.


6.2 Class Packages

  • For members using class packages or credit-based packages, one class or credit will be deducted for each late cancellation or no-show.


6.3 Unlimited Memberships

  • For members on unlimited memberships, a $15 late cancellation/no-show fee will apply for each late cancellation or no-show.
  • Applicable fees may be charged to the payment method associated with your account.

     

6.4 Private & Small Group Class Bookings

  • Private class bookings are subject to a 5-hour cancellation window, unless otherwise stated at the time of booking. Cancellations made within 3 hours of the scheduled private class, or failure to attend a reserved private class, will be considered a late cancellation or no-show and may be subject to the applicable class fee.
  • Small group class bookings require a 50% deposit at the time of booking to secure the reservation.
  • A minimum of 2 weeks’ notice is required for cancellations of small group class bookings. The 50% deposit is non-refundable and will not be refunded in the event of cancellation.
  • For private and small group bookings, any applicable cancellation fees or charges will be communicated at the time of booking and may be charged to the payment method associated with the booking.

 

6.5 Exceptional Circumstances

  • Spirit Stretch may, at its discretion, waive a late cancellation or no-show charge in exceptional circumstances.
  • Any waiver is considered on a case-by-case basis and does not create an obligation for Spirit Stretch to waive future charges.

To ensure the safety and comfort of all participants, members and clients are encouraged to arrive at least 10 minutes before the scheduled class start time.

Participants who arrive after 15 minutes* of the scheduled class start time may be denied entry at the discretion of the instructor, particularly where late entry may disrupt the class or affect the safety of the participant or other attendees.

For regular classes, arriving late does not entitle the member to a refund, credit, replacement class, or extension of their membership or package if entry is denied.

For private and small group classes, participants who arrive late will not be entitled to an extension of the scheduled class duration. The class will end at the originally scheduled time regardless of the participant’s arrival time.

Spirit Stretch reserves the right to refuse entry to a participant whose late arrival may compromise the safety, experience, or smooth running of the class.

Late arrival may be treated as a no-show where the participant does not arrive within a reasonable period after the scheduled class start time and has not contacted Spirit Stretch in advance.

*15 minutes for all classes except for Yin with Sound Bath (10minutes).

Spirit Stretch reserves the right to change class schedules, instructors, class formats, locations or availability where reasonably necessary.

Classes may occasionally be cancelled, postponed or changed due to circumstances including, but not limited to:

  • Instructor availability
  • Operational requirements
  • Maintenance
  • Events or private bookings
  • Technical issues
  • Safety concerns
  • Circumstances beyond our reasonable control


Where reasonably possible, we will provide notice of significant changes or cancellations.

If Spirit Stretch cancels a class, we may provide an appropriate replacement, credit or other remedy depending on the circumstances and the applicable package terms.

All prices displayed on our website are subject to change.

Unless otherwise stated, applicable Singapore Goods and Services Tax (“GST”) may be charged in addition to the displayed price.

We reserve the right to:

  • Change prices at any time.
  • Introduce or discontinue memberships, packages, classes or promotions.
  • Correct pricing or product information errors.
  • Refuse or cancel a transaction where there is a legitimate reason to do so.

You agree to provide accurate and complete billing and payment information.

If payment information changes, you are responsible for updating your account where necessary to prevent interruption of services.

From time to time, Spirit Stretch may offer promotional rates, introductory offers, memberships, events or special packages.

Unless otherwise stated:

  • Promotional offers are subject to their specific terms and conditions.
  • Promotions cannot be combined with other offers.
  • Promotional purchases may be non-refundable.
  • Promotions may be available only to eligible customers.
  • Spirit Stretch reserves the right to modify or withdraw a promotion at any time.

Specific terms stated for an individual promotion will take precedence over these general Terms where applicable.

To maintain a safe, respectful and enjoyable environment for all members, visitors and instructors, you agree to follow Spirit Stretch’s studio rules and reasonable instructions from our team.

You must not engage in behaviour that is disruptive, threatening, abusive, discriminatory, unsafe or inappropriate.

Spirit Stretch reserves the right to refuse service or suspend or terminate a customer’s access to the studio or services where we reasonably consider it necessary to protect the safety, wellbeing or experience of our members, staff or guests.

No refund or compensation will necessarily be provided where access is suspended or terminated due to a customer’s breach of these Terms or studio rules.

Yoga and physical exercise involve inherent risks, including the possibility of physical injury.

By participating in classes, workshops, events or other physical activities at Spirit Stretch, you acknowledge that you are responsible for assessing whether the activity is appropriate for your own physical condition and abilities.

You should consult an appropriate healthcare professional before participating if you have any concerns regarding your ability to safely participate in physical exercise.

You agree to inform the instructor before class of any relevant physical limitations, injuries or conditions that may affect your ability to participate safely.

You should practise within your own limits and follow the instructions of the instructor.

Spirit Stretch and its instructors do not provide medical diagnosis, treatment or medical advice through our classes or services.

To the fullest extent permitted by applicable law, Spirit Stretch, its directors, employees, instructors, contractors, agents and service providers shall not be responsible for loss, damage or injury arising from your use of our website, participation in our classes or use of our facilities, except to the extent caused by circumstances for which liability cannot lawfully be excluded or limited.

You acknowledge that participation in yoga, fitness and physical activities carries inherent risks and that you participate voluntarily and at your own risk.

Nothing in these Terms excludes or limits any liability that cannot legally be excluded or limited under applicable Singapore law.

You are responsible for your own personal belongings while visiting Spirit Stretch.

We recommend that valuable items are not brought into the studio unless necessary.

To the fullest extent permitted by law, Spirit Stretch is not responsible for loss, theft or damage to personal belongings brought onto the premises.

All content appearing on the Spirit Stretch website and related platforms, including but not limited to:

  • Logos
  • Brand names
  • Text
  • Images
  • Videos
  • Graphics
  • Photography
  • Illustrations
  • Class descriptions
  • Website design
  • Promotional materials

is owned by or licensed to Spirit Stretch and is protected by applicable intellectual property laws.

You may not reproduce, modify, distribute, publish, sell or commercially exploit our content without our prior written permission.

If you voluntarily submit feedback, suggestions, reviews, testimonials, ideas, photographs, videos or other materials to Spirit Stretch, you grant us permission to use such materials for legitimate business, marketing and promotional purposes where permitted by law and subject to any applicable consent requirements.

You confirm that you have the necessary rights and permissions to submit such content and that its use by Spirit Stretch will not infringe the rights of any third party.

We reserve the right to remove or decline to publish any content that we consider inappropriate, unlawful, misleading, offensive or inconsistent with our brand or community standards.

Our website may contain links to third-party websites, booking platforms, payment providers or other services.

These third parties operate independently from Spirit Stretch and may have their own terms, conditions and privacy policies.

Spirit Stretch is not responsible for the content, availability, security, accuracy or practices of third-party websites or services.

Your use of third-party services is subject to the applicable terms and policies of those third parties.

We aim to ensure that the information on our website is accurate and up to date.

However, we do not guarantee that all information will always be complete, accurate, current or error-free.

Information including class schedules, instructor details, pricing, promotions, availability and descriptions may change from time to time.

We reserve the right to correct errors, update information and make changes to our website and services without prior notice where reasonably necessary.

We do not guarantee that our website or online booking system will always be available, uninterrupted, secure or error-free.

Temporary interruptions may occur due to maintenance, technical issues, third-party service interruptions or circumstances beyond our reasonable control.

We will take reasonable steps to restore affected services where possible.

We may suspend or terminate your account or access to our services if:

  • You breach these Terms.
  • You provide false or misleading information.
  • You engage in fraudulent or unlawful activity.
  • Your behaviour poses a safety or security concern.
  • You engage in abusive, threatening or disruptive behaviour.
  • We are required to do so by law or for other legitimate business or operational reasons.

Termination or suspension does not affect any rights or obligations that arose before the termination date.

To the fullest extent permitted by applicable law, you agree to indemnify and hold harmless Spirit Stretch, its directors, employees, instructors, contractors, agents and service providers from claims, losses, liabilities, damages, costs or expenses arising from:

  • Your breach of these Terms.
  • Your misuse of our website or services.
  • Your violation of applicable laws.
  • Your violation of the rights of another person or entity.
  • Your negligent or wilful misconduct.

If any provision of these Terms is found to be invalid, unlawful or unenforceable, that provision shall be interpreted or modified to the extent necessary to make it enforceable, where legally possible.

If it cannot be made enforceable, it shall be severed from these Terms without affecting the validity of the remaining provisions.

These Terms, together with any policies, rules, booking conditions or other terms expressly referred to on our website, constitute the agreement between you and Spirit Stretch regarding your use of our website and services.

Where specific terms are provided for a particular membership, package, promotion, workshop or event, those specific terms will apply to that offering where they conflict with these general Terms.

Spirit Stretch reserves the right to update or modify these Terms from time to time.

The latest version will be published on this page together with the applicable “Last Updated” date.

Your continued use of our website or services after changes are published constitutes your acceptance of the updated Terms, to the extent permitted by law.

We encourage you to review these Terms periodically.

These Terms and any separate agreement under which Spirit Stretch provides services shall be governed by and interpreted in accordance with the laws of Singapore.

Any dispute arising in connection with these Terms shall be subject to the applicable jurisdiction of the courts of Singapore.

By using our website, creating an account, purchasing a membership or package, making a reservation, or participating in our services, you acknowledge that you have read and agree to these Terms & Conditions.

Contact Us

If you have any questions about these Terms & Conditions, please contact:

Spirit Stretch Immersive Yoga
583 Orchard Road
Forum The Shopping Mall, Office Tower #05-04
Singapore 238884

Email: sales@spiritstretch.com